About

Main Content

Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support. Our organisation is committed to ensure that the people we support have the opportunity to participate in activities that enable them to enhance, fulfill and demonstrate a valued role in their community. For 30 years we have been putting people at the centre of everything we do.

Our belief is we all belong. We are all peas from the same pod!

 

Individualised Services

Working together we focus on your interests, personal goals and what you need from us. We know there is no one size fits all – age, gender, culture, heritage, language, faith, sexual identity, relationship status – at Interchange we celebrate our differences and work with you to create services that are individually tailored to your strengths, needs and preferences.

 

Your Life. Your Choices. Your Way.

Our aim is to remove barriers and encourage active choice and decision-making. After all, this is all about you. Your life, your choices, your way. We believe disability is caused by the way that society is organised, rather than a person’s impairment or difference. We subscribe to a social model, designed to remove barriers. Our employees don’t wear uniforms to encourage people in the community to see the person first, rather than their disability.

 

Our Neighbourhoods

Interchange Neighbourhoods are founded on real connections and meaningful relationships within your community. With Support Teams from Two Rocks to Pinjarra, we can work together with the people you trust – family, friends and other NDIS supports, on building a whole support network around you.

 

Our Fleet

We have a fleet of more than 75 vehicles, including 40 with wheelchair access transporting the people we support from home to work, school and community activities. Our supports at Interchange are mainly one on one so we can focus on you and do what we do best - supporting people to live a good life!

 

Interchange's Strategic Plan 2021-2024

Our Strategic Pillars & Focus:

Our Customers
Respecting the people we support, and our shared relationships and achievements, through quality services and an individualised approach.

Our Employees
People who feel supported and empowered to bring their skills and passions to work.

Our Thriving Future
A sustainable organisation that enhances capacity through collaboration, belonging, culture, people and brand.

Our Governance
Creating frameworks that guide our individual and collective decision making, actions and accountability and help us to achieve our goals.

Find our Strategic Plan by clicking HERE

 

Our Vision

Welcoming communities that value, respect and empower people with disability

Our Mission

Helping people with disability to live a good life

We believe

Everyone belongs

Our Purpose

Supporting daily living and community integration for people who experience social disadvantage and are in need of support.

Individuality

Valuing people, staff, partners and services

Respect

Valuing choice, culture and diversity

Empowerment

Valuing abilities, goals and learning

Belonging

Valuing relationships and shared places

Our Executive Team

The Interchange Exec Team is working together since July 2018, strategically leading and building Interchange as a contemporary NDIS organisation. Working alongside our Board we use our combined experience and expertise to ensure Interchange delivers the best level of service for you and a great place to work for our employees.

Justin O’Meara Smith

Chief Executive Officer

Justin O’Meara Smith

Chief Executive Officer

I am proud to have served as Chief Executive Officer at Interchange since February 2017. With more than 20 years of senior disability services experience, I share my critical knowledge and lots of passion and dedication through this role. I hold a Bachelor of Arts degree in Political Science, Postgraduate degree in Business Management and a Masters of Business Administration, and am an active member of National Disability Services, Leadership WA and the Australian Institute of Company Directors.

I am blessed with a loving family including my wife and two teenage daughters. I enjoy spending quality time with them and sharing their passions.

I consider myself a very down-to-earth and grateful man who found purpose in supporting others and fostering connected and inclusive communities. I am interested in people, community and belonging. As a creative mind, I love to engage with others and think about how we can create thriving communities together and with the support of Interchange provide personalised and flexible support services for people with disability to live a good life.

To connect with me visit my LinkedIn profile HERE or reach out via e-mail to j.omearasmith@interchangewa.org.au.

Nicki Dyson

Chief Operating Officer

Nicki Dyson

Chief Operating Officer

I am Interchange’s Executive Manager People & Culture and bring over 25 years of experience within the not-for-profit and charitable sector, managing services and organisational change at a national and regional level in the UK, Wheatbelt and Perth. I have had incredible opportunities working alongside people living with disability, mental health issues, dementia and aged care.

 

Originally from York, England, almost 10 years ago I came to Western Australia and am now happily settled in Perth with partner, three children and two dogs. Outside of Interchange I keep busy with family time, renovations, reading, paddleboarding, and scuba diving (although sharks are still a fear!). I love being outside in nature and feel extremely grateful to be living in such a spectacular place.

 

My role at Interchange gives me the chance to deliver my passion for inclusion and community-based quality support services. Overseeing our Interchange service operations, employee experience and engagement department, I have a responsibility to ensure that Interchange provides safe, high-quality services and that our teams are supported and feel empowered in their roles. Every day I come across examples of the energy, commitment, and determination Interchangers bring to their work, to ensure we help people with disability, have their voices heard and have the chance to live a good life with their family, friends and local community.

 

To connect with me via LinkedIn click HERE or send an email to n.dyson@interchangewa.org.au.

 

 

Damian Thorp

Chief Financial Officer

Damian Thorp

Chief Financial Officer

 

To connect with me via email: d.thorp@interchangewa.org.au.

 

 

Our Board of Directors

Our Board is committed to ensuring Interchange’s vision, values and purpose remain the foundation of our services.

Their extensive experience in financial, commercial, legal and not-for-profit organisations, guarantees Interchange is focused on delivering the best level of service to the people we support, their families and carers.

John Bouffler

Chair

John Bouffler

Chair

I joined Interchange in January 2015 and became Chair in 2021. Whilst my initial career was in banking and finance, over the past 10 years, I've moved into senior leadership roles in the NFP sector, and enjoy the various aspects of the governance of charities and supporting people in need across our communities. 

My most recent role was heading up an employer advocacy body for 175 Community Services sector NFPs in WA. I'm a Fellow of the Australian Institute of Company Directors with a Bachelor of Economics from the University of Sydney. Outside of work and Interchange, my main interests centre around family, golf and travel, some of which I try to combine when the opportunity presents. 

To connect with me visit my LinkedIn Profile HERE

Mal Cronstedt

Deputy Chair / Chair of Governance

Mal Cronstedt

Deputy Chair / Chair of Governance

I’m proud, and somewhat humbled, to be part of the Interchange board where I am the Deputy Chair and also the Chair of Governance. My forty+ year career has taken me to two states, four public sector organisations and numerous not-for-profits – all the while dragging my long-suffering partner and growing family along for the journey. Diversity pervades our family – my partner and I have three children with varying needs and abilities that require support. This has led me to involve myself in shaping the future of the disability sector for the better, thus I am a board director for Developmental Disability WA and an inaugural member of D-dads. My education includes a Bachelor of Arts, a Graduate Diploma and a Masters in Business Administration. I’m also a Graduate of the Institute of Company Directors.

Sandra Di Bartolomeo

Secretary

Sandra Di Bartolomeo

Secretary

Sandra is an experienced banking and finance lawyer, specialising in corporate, construction and property financing. She was formerly a partner of a top tier national law firm, leading the Finance Division in Perth and has held various senior leadership positions with National Australia Bank Limited.

Sandra has previously held positions on the Art Gallery of Western Australia Foundation Council, Italian Chamber of Commerce & Industry Committee and the Law Society Commercial Law Committee.  She is a Graduate of the Australian Institute of Company Directors, and holds a Bachelor of Laws from the University of Western Australia and post graduate qualifications from both the Securities Institute of Australia and the Australian Institute of Management.

Sandra is currently a Legal Consultant at MinterEllison and a non-executive director at Horizon Power, where she is the chair of the People, Safety and Culture Committee.  She is passionate about supporting people in achieving their goals, and creating opportunities for them to become fulfilled and empowered.

Richard Hayes

Chair of Audit & Risk Committee

Richard Hayes

Chair of Audit & Risk Committee

Richard Hayes is an experienced Executive and Director, having held a number of senior finance roles in Perth following his migration to Australia almost 30 years ago. He currently holds the role of Chair of the Audit and Risk Committee.

Richard is a professionally qualified accountant, a Chartered Secretary and a member of the Australian Institute of Company Directors. He holds an MBA from Curtin University and completed the Senior Executive Program at Columbia University in New York in 2013.

Richard has specific expertise in financial management, strategic planning and execution, as well as risk management and treasury. 

Richard is committed to assisting less advantaged people access a better quality of life.

David Renton

Member

David Renton

Member

David is married with two young daughters. His oldest daughter has been diagnosed with Autism and Global Development Delay which has encouraged him to become actively involved in the disability sector. 

A qualified Chartered Accountant with a Bachelor of Commerce in accounting, a Graduate Certificate in Financial Planning and a Master in Applied Finance, David has over 15 years’ experience in senior finance, fulfilling Director, CFO and Operations Manager roles. He has also served as a Responsible Manager on several AFS Licences.

David joined the Board as he wants to contribute to providing the best possible services to the people we support.

Saffron Solomon

Member

Saffron Solomon

Member

I'm a fierce advocate for people living with disability - having been raised by a mother with polio who never let her disability define her or limit her achievements. I joined the Interchange Board in mid 2018, and also work in the disability space. I currently work as GM Marketing at APM, one of the world's leading human services organisations.

I have over 20 years' experience in marketing and communications across an array of sectors and also sit on the Boards of Artrage (Fringeworld) and Block Branding.

Glenn Myers

Member

Glenn Myers

Member

Glenn Myers is an experienced Executive, having held a number of senior Information Technology and Finance roles throughout his 30-year career whilst living in Cape Town, Auckland and Perth.

Glenn is a Chartered Accountant and a member of the Australian Institute of Company Directors. He has specific expertise in information technology, financial management, strategic planning and risk management.

Glenn is currently the Chief Information officer at the Insurance Commission of Western Australia (ICWA). He is committed to assisting those less fortunate than himself and, through his position on the Interchange Board, contributing to Interchange’s vision and mission leveraging his skills and experience.

Mariette Storey

Member

Mariette Storey

Member

I am excited to have the opportunity to contribute to Interchange. I am a Physiotherapist by background and worked in the hospital, private practice and homecare settings before transitioning into non-clinical roles. In 2015, I relocated to the Netherlands to complete postgraduate studies in Health Policy. This was an amazing opportunity to learn about the systems that underpin the delivery of health care and sparked my interest in driving change at a broader level.

I bring experience in clinical governance, project management and risk through my various roles across the WA health system and I have a strong interest in person centred care. My qualifications include a Bachelor of Science (Physiotherapy), Diploma of Leadership and Management and a Master of Health Science. I look forward to learning from the staff, volunteers and customers that are Interchange and striving for continuous improvement in the way we care.