About

Main Content

Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support. Our organisation is committed to ensure that the people we support have the opportunity to participate in activities that enable them to enhance, fulfill and demonstrate a valued role in their community. For 30 years we have been putting people at the centre of everything we do.

Our belief is we all belong. We are all peas from the same pod!

 

Individualised Services

Working together we focus on your interests, personal goals and what you need from us. We know there is no one size fits all – age, gender, culture, heritage, language, faith, sexual identity, relationship status – at Interchange we celebrate our differences and work with you to create services that are individually tailored to your strengths, needs and preferences.

 

Your Life. Your Choices. Your Way.

Our aim is to remove barriers and encourage active choice and decision-making. After all, this is all about you. Your life, your choices, your way. We believe disability is caused by the way that society is organised, rather than a person’s impairment or difference. We subscribe to a social model, designed to remove barriers. Our employees don’t wear uniforms to encourage people in the community to see the person first, rather than their disability.

 

Our Neighbourhoods

Interchange Neighbourhoods are founded on real connections and meaningful relationships within your community. With Support Teams from Two Rocks to Pinjarra, we can work together with the people you trust – family, friends and other NDIS supports, on building a whole support network around you.

 

Our Fleet

We have a fleet of more than 75 vehicles, including 40 with wheelchair access transporting the people we support from home to work, school and community activities. Our supports at Interchange are mainly one on one so we can focus on you and do what we do best - supporting people to live a good life!

 

Interchange's Strategic Plan 2021-2024

Our Strategic Pillars & Focus:

Our Customers
Respecting the people we support, and our shared relationships and achievements, through quality services and an individualised approach.

Our Employees
People who feel supported and empowered to bring their skills and passions to work.

Our Thriving Future
A sustainable organisation that enhances capacity through collaboration, belonging, culture, people and brand.

Our Governance
Creating frameworks that guide our individual and collective decision making, actions and accountability and help us to achieve our goals.

Find our Strategic Plan by clicking HERE

 

Our Vision

Welcoming communities that value, respect and empower people with disability

Our Mission

Helping people with disability to live a good life

We believe

Everyone belongs

Our Purpose

Supporting daily living and community integration for people who experience social disadvantage and are in need of support.

Individuality

Valuing people, staff, partners and services

Respect

Valuing choice, culture and diversity

Empowerment

Valuing abilities, goals and learning

Belonging

Valuing relationships and shared places

Our Executive Team

The Interchange Exec Team is working closely together, strategically leading and building Interchange as a contemporary NDIS organisation. Working alongside our Board we use our combined experience and expertise to ensure Interchange delivers the best level of service for you and a great place to work for our employees.

Justin O’Meara Smith

Chief Executive Officer

Justin O’Meara Smith

Chief Executive Officer

I am proud to have served as Chief Executive Officer at Interchange since February 2017. With more than 20 years of senior disability services experience, I share my critical knowledge and lots of passion and dedication through this role. I hold a Bachelor of Arts degree in Political Science, Postgraduate degree in Business Management and a Masters of Business Administration, and am an active member of National Disability Services, Leadership WA and the Australian Institute of Company Directors.

I am blessed with a loving family including my wife and two teenage daughters. I enjoy spending quality time with them and sharing their passions.

I consider myself a very down-to-earth and grateful man who found purpose in supporting others and fostering connected and inclusive communities. I am interested in people, community and belonging. As a creative mind, I love to engage with others and think about how we can create thriving communities together and with the support of Interchange provide personalised and flexible support services for people with disability to live a good life.

To connect with me visit my LinkedIn profile HERE or reach out via e-mail to j.omearasmith@interchangewa.org.au.

Anne Mecham

Chief Operating Officer

Anne Mecham

Chief Operating Officer

With over 10 years of strategic leadership experience in Western Australia, Anne brings a wealth of expertise in health and disability sectors, most recently navigating the complexities of the NDIS, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).

Throughout her career, Anne has demonstrated an extraordinary ability to transition services from block funding to sustainable NDIS models. Notably, her work at Brightwater in developing  and co-designing SDA housing for people with Huntington’s Disease is a testament to her innovative leadership and commitment to enhancing the lives of those we serve.

Her holistic approach, bridging executive strategy with frontline operations, coupled with her deep understanding of financial performance, client outcomes, and staff retention, positions her as a transformative leader for our organization. We are excited to have her lead our teams, driving continued success and expansion as we work together to deliver impactful services to our community.

Connect with Anne via A.Mecham@interchangewa.org.au or on LinkedIn HERE.

Damian Thorp

Chief Financial Officer

Damian Thorp

Chief Financial Officer

As Interchange's CFO, Damian ensures all financial matters are handled promptly. His exceptional skill in coordinating services for those we support allows our frontline teams to focus on delivering our high-quality supports. With a remarkable tenure of 25 years in healthcare and disability services in both the UK and Australia, Damian enhances the team. He implements transformative strategies which significantly impact the structure of our services. Truly, his strategic leadership is an invaluable contribution to our team.

 

To connect with Damian via email: d.thorp@interchangewa.org.au or find him on LinkedIn HERE. 

 

 

Our Board of Directors

Our Board is committed to ensuring Interchange’s vision, values and purpose remain the foundation of our services.

Their extensive experience in financial, commercial, legal and not-for-profit organisations, guarantees Interchange is focused on delivering the best level of service to the people we support, their families and carers.

John Bouffler

Chair

John Bouffler

Chair

I joined Interchange in January 2015 and became Chair in 2021. Whilst my initial career was in banking and finance, over the past 10 years, I've moved into senior leadership roles in the NFP sector, and enjoy the various aspects of the governance of charities and supporting people in need across our communities. 

My most recent role was heading up an employer advocacy body for 175 Community Services sector NFPs in WA. I'm a Fellow of the Australian Institute of Company Directors with a Bachelor of Economics from the University of Sydney. Outside of work and Interchange, my main interests centre around family, golf and travel, some of which I try to combine when the opportunity presents. 

To connect with me visit my LinkedIn Profile HERE

Mal Cronstedt

Deputy Chair / Chair of Governance

Mal Cronstedt

Deputy Chair / Chair of Governance

I’m proud, and somewhat humbled, to be part of the Interchange board where I am the Deputy Chair and also the Chair of Governance. My forty+ year career has taken me to two states, four public sector organisations and numerous not-for-profits – all the while dragging my long-suffering partner and growing family along for the journey. Diversity pervades our family – my partner and I have three children with varying needs and abilities that require support. This has led me to involve myself in shaping the future of the disability sector for the better, thus I am a board director for Developmental Disability WA and an inaugural member of D-dads. My education includes a Bachelor of Arts, a Graduate Diploma and a Masters in Business Administration. I’m also a Graduate of the Institute of Company Directors.

Sandra Di Bartolomeo

Member

Sandra Di Bartolomeo

Member

Sandra is an experienced banking and finance lawyer, specialising in corporate, construction and property financing. She was formerly a partner of a top tier national law firm, leading the Finance Division in Perth and has held various senior leadership positions with National Australia Bank Limited.

Sandra has previously held positions on the Art Gallery of Western Australia Foundation Council, Italian Chamber of Commerce & Industry Committee and the Law Society Commercial Law Committee.  She is a Graduate of the Australian Institute of Company Directors, and holds a Bachelor of Laws from the University of Western Australia and post graduate qualifications from both the Securities Institute of Australia and the Australian Institute of Management.

Sandra is currently a Legal Consultant at MinterEllison and a non-executive director at Horizon Power, where she is the chair of the People, Safety and Culture Committee.  She is passionate about supporting people in achieving their goals, and creating opportunities for them to become fulfilled and empowered.

Richard Hayes

Chair of Audit & Risk Committee

Richard Hayes

Chair of Audit & Risk Committee

Richard Hayes is an experienced Executive and Director, having held a number of senior finance roles in Perth following his migration to Australia almost 30 years ago. He currently holds the role of Chair of the Audit and Risk Committee.

Richard is a professionally qualified accountant, a Chartered Secretary and a member of the Australian Institute of Company Directors. He holds an MBA from Curtin University and completed the Senior Executive Program at Columbia University in New York in 2013.

Richard has specific expertise in financial management, strategic planning and execution, as well as risk management and treasury. 

Richard is committed to assisting less advantaged people access a better quality of life.

David Renton

Secretary

David Renton

Secretary

David is married with two young daughters. His oldest daughter has been diagnosed with Autism and Global Development Delay which has encouraged him to become actively involved in the disability sector. 

A qualified Chartered Accountant with a Bachelor of Commerce in accounting, a Graduate Certificate in Financial Planning and a Master in Applied Finance, David has over 15 years’ experience in senior finance, fulfilling Director, CFO and Operations Manager roles. He has also served as a Responsible Manager on several AFS Licences.

David joined the Board as he wants to contribute to providing the best possible services to the people we support.

Glenn Myers

Member

Glenn Myers

Member

Glenn Myers is an experienced Executive, having held a number of senior Information Technology and Finance roles throughout his 30-year career whilst living in Cape Town, Auckland and Perth.

Glenn is a Chartered Accountant and a member of the Australian Institute of Company Directors. He has specific expertise in information technology, financial management, strategic planning and risk management.

Glenn is currently the Chief Information officer at the Insurance Commission of Western Australia (ICWA). He is committed to assisting those less fortunate than himself and, through his position on the Interchange Board, contributing to Interchange’s vision and mission leveraging his skills and experience.

Mariette Storey

Member

Mariette Storey

Member

I am excited to have the opportunity to contribute to Interchange. I am a Physiotherapist by background and worked in the hospital, private practice and homecare settings before transitioning into non-clinical roles. In 2015, I relocated to the Netherlands to complete postgraduate studies in Health Policy. This was an amazing opportunity to learn about the systems that underpin the delivery of health care and sparked my interest in driving change at a broader level.

I bring experience in clinical governance, project management and risk through my various roles across the WA health system and I have a strong interest in person centred care. My qualifications include a Bachelor of Science (Physiotherapy), Diploma of Leadership and Management and a Master of Health Science. I look forward to learning from the staff, volunteers and customers that are Interchange and striving for continuous improvement in the way we care.

Tanvi Haria

Member

Tanvi Haria

Member

Tanvi Haria is an established non-executive and executive with extensive business and commercial acumen in financial and corporate services, strategy, audit and risk management, corporate governance and business transformation. She is a Fellow of CPA Australia and member of the Australian Institute of Company Directors. Her extensive background covers the public, private, and not-for-profit sectors, with notable contributions in a variety of industries including infrastructure, education, healthcare, community services, tourism, and manufacturing.
Her non-executive experiences include Company Secretary, Board Director and Chair of the Finance, Audit and Risk Management Committee at Rural Health West, member of the Board, and Deputy Chair of the Committee for Finance, Audit and Risk at Metropolitan Cemetries Board, member of the Resources Committee at Edith Cowan University. Her prior roles include Board Chair, Treasurer and Chair of the Finance and Risk Committee at Neuro Muscular WA (formerly Muscular Dystrophy WA), Councillor of CPA Australia WA Division Council.
As an experienced C-suite executive, Tanvi held the position of Chief Finance Officer, General Manager Commercial and Corporate Services, and Board Secretary at Fremantle Ports. Her leadership responsibilities included finance, information communications technology and cyber security, procurement and contract management, and Board secretariat functions.

Sandra Holloway

Member

Sandra Holloway

Member

Sandra Holloway is a seasoned leader with over two decades of experience in brand strategy, marketing, data insights, and community partnerships. She currently leads the brand, marketing, community partnerships, and communications initiatives at Hawaiian, where she uses data-driven insights to enhance market presence and stakeholder engagement.

Sandra’s career began at Nova 93.7, where she spent 12 years refining brand strategies in a fast-paced environment. In 2014, she introduced Luster (formerly Instaprint), a social media activation company, to Australia through a partnership with New York’s Breakfast agency, showcasing her expertise in digital innovation and strategic execution.

Sandra holds a Bachelor of Arts in Media and is a Graduate of the Australian Institute of Company Directors. She has deferred her Bachelor of Laws studies for the short term to focus on her current professional and board commitments.

Sandra is also a board member of Women’s Legal Service of WA .

With a wealth of experience across the start-up, corporate, and not-for-profit sectors, Sandra is committed to driving innovation and supporting organisations and the people within to achieve their strategic goals.