Policies, Procedures & Quality Framework

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Policies & Procedures

At Interchange, we want to do things right! That’s why we have a series of Policies and Procedures which guide our approach to our Supports and Services.

If you would like a copy of our Policies and Procedures please Contact Us

Interchange follows a Customer Feedback and Complaints Resolution Process to address all feedback and complaints provided by customers and families.

Quality Framework

Interchange has participated in several Quality Evaluations and Policy and Procedure Audits conducted by the Disability Services Commission in recent years.

The purpose of a these evaluations and audits is to establish the extent to which disability service organisations meet the requirements of the National Standards for Disability Services and reflect person-centred approaches, whereby people with disability are at the centre of service design, planning, delivery and review.

Please find the summaries of our most recent evaluations below.

2019 Quality Policy and Procedure Audit Results

2016-2017 Quality Evaluation Results.

2015-2016 Quality Policy and Procedure Audit Results.

2014-2015 Quality Evaluation Results.