Interchange Response to Community Care Services Worker (Restrictions on Access) Directions

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Interchange Response to Community Care Services Worker (Restrictions on Access) Directions


Covid-19 Directions: Interchange has met the workforce compliance requirements of the WA Government Community Care Services Worker (Restrictions on Access) Directions (‘Directions’) which prevent community care services workers from entering or remaining at a community care services facility or a community care services accommodation if they have not been vaccinated against Covid-19.

Interchange Customers and Personnel: In accordance with the Directions, all employees, volunteers, trainees and contractors (Personnel) rostered to work on behalf of Interchange will have received their first dose of the vaccine prior to 1 December, with many having already received both doses. We are closely monitoring the compliance of our workforce for the 31 December milestone.

External Services and Workplaces: Interchange affirms Personnel rostered to attend external workplaces impacted by WA government Covid-19 Directions meet the requirements of the Directions.

Visitors to Interchange Workplaces: Community Care Services Workers and other Workers covered by WA Covid-19 Directions who attend Interchange offices workplaces are required to be vaccinated in accordance with the Directions.

Workers from other workplaces will be requested to show evidence of vaccination to enter an Interchange office.  Exceptions are provided for tradespeople and delivery drivers who attend offices once per week and they remain more than 1.5 metres from a recipient of disability support.

Other visitors, such as people with disability and their family or carers are not required to be vaccinated to enter an Interchange Office or receive services from Interchange. In alignment with the NDIS Quality & Safeguards Commission, and the Australian Department of Health, Interchange customers and their supporters are strongly encouraged to get vaccinated against Covid-19.

All Interchange offices have a SafeWA QR code and it is a requirement of all visitors to scan the code or complete the Physical Contact Register.

Enquiries from Customers and/or External parties: All enquiries regarding the vaccination status of individual or collective Personnel are to be made by email to or by calling 9329 9399.

Interchange continues to monitor Covid-19 risks and make update to our CovidSafe Plans. We encourage everyone to

  • get vaccinated,
  • use the SafeWA app or Physical Contact Registers,
  • maintain physical distancing where possible,
  • maintain hygiene and frequent cleaning and
  • remain at home if you are unwell.


By being respectful of each other and working together we can keep safe in a community where Everyone Belongs.


Justin O’Meara Smith
CEO Interchange Inc