Tell us what you think – How are we doing?
At Interchange, we strive to deliver the best support possible and want to make sure we get it right. The best and most important feedback is the one coming directly from you.
We would appreciate if you could take a few moments and let us know what you really think. Good, bad or ugly – we want to hear it! What do you think are we doing well and where can we improve?
If you would like to give us some much-valued feedback please:
- Read our Feedback and Complaints Policy
- Inform a staff member and/or ask for a Feedback Form
- Ask us for a form at firstname.lastname@example.org
- Give us a call on 9329 9399
- Download the Feedback Form
- Complete the form below
You can also let us know if we have made a mistake. We take complaints very seriously and welcome them as an opportunity to improve the services we provide. Find out more about complaints and how to make them HERE.
If you see something or have a concern about neglect or abuse, unethical, illegal, fraudulent or undesirable conduct please help by saying something HERE. If you have any concerns for your own safety, or for others, act now.
Employee Recognition Program
We think they are AWESOME, do you? The best feedback for our employees is when it comes directly from the people we support. That’s why we have an employee recognition program. If you would like to nominate someone who is doing a super awesome job please find out more HERE
Our belief is we all belong. We are all peas from the same pod! Our passion is to help the people we support grow and flourish in their home and community. But don’t take our word for it – see what the people we support, our valued employees and other organisations have to say about us instead.
HESTA Award Finalist / Team Excellence – Disability Services
HESTA Awards just revealed Australia’s top 24 organisations and teams working in disability, allied health, aged care and community services and we are delighted to announce that Interchange are amongst the finalists for the prestigious award. Nominated in the category TEAM EXCELLENCE – DISABILITY SERVICES, the team is recognised for their significant contribution to people living with disability, including providing support to start a new life at home and in the community after incarceration.
WA Disability Support Award 2020
Finalist for the 2020 Excellence in Improving Employment Opportunities Award is Joy Rotairo from Interchange WA. Joy has been nominated for her efforts supporting many people with disability to find great jobs. Driven by a belief in the benefits of meaningful work, Joy has been described as an “absolute superstar” when it comes to helping the people she supports discover their own unique skills and talents, then identify the right job or micro business that suits them best.
Congratulations to Mark White, Winner of the 2020 Excellence in Advocacy and Rights Promotion Award.Mark, a support worker with Interchange WA was nominated by Michael and his family for his work supporting Michael to overcome his social anxiety and regain his independence. The judges also commended Mark’s advocacy and perseverance in sourcing legal representation for Michael which ultimately led to a positive outcome after an intense and stressful situation.
The People We Support
Interchange is an organisation that believes strongly in inclusion, employment and independent living. My son Christopher is also excited to go out and do different activities with his Support Worker. I am proud to say, thanks to Interchange, Chris now has his own gardening business and thrives with it. I would highly recommend Interchange to any age and guarantee you will be happy.
Interchange is an amazing service providing support to people living with a disability in Perth. Interchange is very passionate about the quality of service they provide and this is evident in their excellent employees.
Our son didn’t interact with people at all – what he achieved with the help of his Support Worker is beyond belief.
My granddaughter needed someone to help her, work together and direct her in the right way. We are so grateful for everything the team has done.
With the support of my team I improved my speech, my confidence and I am looking for employment. I feel like a different person.
Customer and Staff Survey
We truly value your opinion so we asked the people we support and our staff to let us know how we are doing – what is good and where can we improve. Please find the feedback of our surveys below.