Job Opportunity @ Interchange – Lead Support Worker

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Job Opportunity @ Interchange – Lead Support Worker

Welcome to Interchange

For almost 30 years, Interchange has supported West Australians with disability to achieve their goals through individualised, local community-based support that sows the seeds for a fulfilling life

The Position

Our awesome staff bring passion and commitment to their vital roles. No two days are ever the same and supporting people can at times be challenging, but it is always rewarding. If you connect with our Values, have a great personality and want to work for an organisation making a difference, then we want to hear from youJoin us in our mission to support people with disability to live a good life.

Interchange is seeking a dedicated and experienced Lead Support Worker to provide leadership and mentoring support for other Support Workers, working in complex support teams.

This role will be providing direct support to people using a recovery based approach to help achieve their goals. Supporting and supervising teams to develop and maintain quality services. Liaising with families and key stakeholders as required.

The role is currently a minimum of 30.4 hours (0.8 FTE) per week with availability to work Monday to Friday (6.00 am – 8.00 pm) essential, including occasional evenings and weekends. Also flexibility to travel within the greater metropolitan area are essential for further consideration.

The successful candidates will have:

  • Qualification in Mental Health or Disability (eg Certificate IV) AND/OR minimum 2 years’ experience in mental health
  • Experience working with a Positive Behaviour Support Model and applied knowledge of restrictive practices and be able to demonstrate situational awareness
  • Experience in providing leadership, supervision, and support within complex support teams.
  • Excellent organisational and time management skills
  • Ability to take initiative and problem solve to ensure that high quality, customer focus, safe and well organised services are delivered
  • Computer Literacy, including Microsoft Office Suite and smart device applications
  • Excellent verbal and non-verbal communication and interpersonal skills
  • Ability to work with individuals from a range of social, financial, and cultural backgrounds.
  • Experience in supporting people with schizophrenia, Bi-polar disorder, Border line personality disorder, autism, OCD, and trauma
  • WA ‘C’ class driver’s licence (international licences will NOT be considered)
  • Suitable, reliable vehicle, comprehensively insured
  • Australian residency or an unrestricted work visa.
  • Current CPR and First Aid Certificate
  • Current National Police Clearance (within last 3 months).

The Benefits

  • Salary Packaging
  • Professional Development
  • Employee Assistance Program

Plus, the satisfaction of working with an organisation that provides high quality disability services to make a difference to their clients.

The Details

This position will be employed at a Level 3 (Social, Community, Home Care and Disability Services Industry Award 2010 (the “Modern Award”) and conditions under the National Employment Standards (“NES”).


To apply, please forward a detailed cover letter outlining your experience and suitability for this role to Attach a current Resume which will need to highlight your duties and achievements from previous and current roles most relevant to this position.

To be eligible to apply for this role you must be legally permitted to work in Australia.

Please note – Only candidates successfully shortlisted for roles will be contacted.