Protecting Human Rights @ Interchange

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We are all equal. We all have Human Rights.

Human rights matter. They are there to make things safe and fair for all people. They help us all to live the lives we want to live, whoever we are.

Unfortunately, not everyone understands what human rights are, or what having human rights means. Some people don’t get to enjoy their human rights. Some people have their rights limited. Some people’s human rights are abused. This includes people with disability.

What are Human Rights?

Human Rights are rights which are believed to belong to every person. They include the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more. Everyone is entitled to these rights, without discrimination.

Human Rights @ Interchange

At Interchange we follow a Zero Tolerance Approach to recognise, raise and respond to any deviation from the human rights of people using our services. It is a personal and organisational commitment to always be doing better to protect the rights of the people we support. For more information read our Protecting Customer’s Human Rights Policy

Human rights can be grouped in 3 key areas:

Respect, Inclusion and Change

To adapt the Human Rights approach to our work, we use the 4 R’s.

Respect – treat all people with dignity and support them to make their own decisions, don’t assume we know what is best.
Reflect – on practice. Are we supporting people to have their human rights recognised and are we improving our practice.
Recognise – issues that may have a negative impact on people we support.
Request – ask for support and help when you don’t know what to do.

We are training our staff around Human Rights within our internal learning platform ‘iLearn’. This helps your Support Workers to get a better idea about what human rights are and why they matter. Most importantly it will help them to work in a way which supports the human rights of people with disability.

Zero Tolerance @ Interchange

Neglect, Abuse and Violence – our eyes are wide open!

Interchange is committed to the highest standards of conduct and ethical behaviour in all of our activities and at all levels or the organisation. We promote and support a culture of honest and ethical behaviour and follow a Zero Tolerance Approach.

We encourage the reporting of any and all instances of suspected unethical, illegal, fraudulent or undesirable conduct involving Interchange including instances of abuse or neglect, and will ensure that those persons who make a report shall do so without fear of intimidation, disadvantage or reprisal through our Whistle-blower policy.

Our motto is – It is NOT ok to do nothing!

If you have any concerns around the safety of someone inform us now. Call us on (08) 9329 9399 or email

Feedback & Complaints

People with a disability often struggle to have their voice heard by encouraging and promoting feedback we are aiming to empower you to have control over your life. That’s why we actively seek feedback both positive and negative. We take feedback and complaints very seriously and welcome them as an opportunity to improve the services we provide. We value your opinion and we care about what you have to say.

Providing feedback is easy!