Our Approach

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Our Approach

Everyone Belongs.

Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support. For almost 30 years we have been putting people at the centre of everything we do. Our belief is we all belong. We are all peas from the same pod!

There is nothing stopping you from choosing what you want – you just need the willpower to do it and it does help if you do have good people behind you, backing you.

Our Neighbourhoods

As an NDIS provider, our role in providing support comes from our belief that Everyone Belongs. Embracing this value, we have refined this approach we now call ‘Neighbourhoods’.

Neighbourhoods are founded on real connections and meaningful relationships within our community. We believe the deepest connections are with the people surrounding you; the people you trust.

We know you often have many people around you who are all part of your Support Team – family, friends, trusted colleagues and other NDIS supports. Working together, we can provide support to you, but also learn from each other. We will build a Support Team around you and connect you to a Mini Team. That way you will have peace of mind, knowing you have support from people who truly know you.

Our Neighbourhoods are led by experienced and passionate Team Leader’s who provide ongoing support to you and the Support Workers in their Neighbourhood. When needed, they provide guidance, answer your questions and are a key contact for you.

Your life. Your choices. Your Way.

We start by working with you to design a personalised plan. Working together we focus on your interests, your personal goals and what you need from us. Our aim is to remove barriers and increase your choices. After all, this is all about you.

Zero Tolerance Against Violence, Abuse and Neglect

People with disability, like everyone else in our community, have the right to live free of violence, abuse, neglect and exploitation. Zero Tolerance is an initiative led by National Disability Services in partnership with the disability sector to assist disability service providers to understand, implement and improve practises which safeguard the rights of people they support.

At Interchange we follow a Zero Tolerance approach to recognise, raise and respond to any deviation from the human rights of people using our services. It is a personal and organisational commitment to always have our eyes open and always be doing better to protect the rights of the people we support. Anyone who wishes to raise concerns can do so with without fear of intimidation, disadvantage or reprisal through our Whistleblower policy.

Abuse, neglect and exploitation can take many forms. Some examples are:

  • Physical abuse
  • Sexual abuse
  • Psychological and emotional abuse
  • Chemical abuse
  • Financial abuse
  • Denying someone access to legal systems
  • Systemic abuse
  • Neglect

We encourage our staff, people with disability, families, supporters and the general public, to expose wrong doings and alert the authorities if you have any concerns. Together we can protect vulnerable people, ensure their safety and build a community where we all feel valued and where Everyone Belongs. – Nicki Dyson, Executive Manager People & Culture Interchange WA

Interchange promotes a culture of transparency and openness and we are committed to the highest standards of conduct and ethical behaviour in all of our activities and at all levels of the organisation. We commit to the NDS’s Zero Tolerance Framework, which is an evidence-based, five-tiered approach which sets out strategies for service providers to improve prevention of, early intervention and responses to abuse, neglect and violence experienced by people with disability.

We are committed to:

  • Keep sharing clear messages that abuse, neglect and violence are not okay
  • Thinking about abuse as a human rights issue, not a disability issue
  • Having organisational and personal commitments to act on:
    – anything that makes a person with disability be or feel unsafe
    – anything that doesn’t support a person’s human rights
    – anything that we could be doing better
  • Training our staff at all levels to understand their responsibilities in preventing and responding to abuse


Find the NDS Zero Tolerance Guide HERE and the accessible version HERE

Are you concerned?


If you have any concerns for your own safety, or for that of others, act now.

Interchange encourages the reporting of any unethical, illegal, fraudulent or undesirable conduct including instances of abuse or neglect. If you have any concerns for your own safety, or for that of others, please let us know. If people are at risk of violence or abuse, contact the Police immediately.

If you would like to report a concern we ensure you you can do so without fear of intimidation, disadvantage or reprisal. We will treat your concerns confidential and you can choose for your report to remain anonymous. You can call us on (08) 9329 9399, email hello@interchangewa.org.au.  or fill out the form below.

You can also find help here:


Are you a person we support?
Are you a family member / guardian of a person we support??
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