Our Approach

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Everyone Belongs.

Welcome to our organisation and community. We have been supporting West Australians with disability in achieving
their goals and living a fulfilling life since 1991 and hope to continue to do so well into the future.

As an NDIS provider, our take on providing support comes from our belief that Everyone Belongs. We are
all peas from the same pod!

Our passion is to help the people we support grow and flourish in their home and community. That’s why we are following an individualised approach where we put people at the centre of everything we do. We strive to live up to the motto “Nothing about
you, without you”.

Our Neighbourhoods are founded on real connections and meaningful relationships within your community. With support teams from Two Rocks to Pinjarra, we can work together with the people you trust – family, friends, colleagues and other NDIS supports, on building a whole support network around you.

Welcome to our Neighbourhood!

There is nothing stopping you from choosing what you want – you just need the willpower to do it and it does help if you do have good people behind you, backing you.


Our Neighbourhoods

 

Our Neighbourhoods are founded on real connections and meaningful relationships within your community. We believe the deepest connections are with the people surrounding you; the people you trust. Working together, we can provide support to you, but also learn from each other. That way you will have peace of mind, knowing you have support from people who truly know you.

Your Key Contacts

  • Support team – A team of Support Workers who partner with you to achieve your goals. These will be your main go-to people around your daily activities and initial questions.
  • Schedulers – Our scheduling team will set up your rosters and be your first contact for your scheduled supports. If you need to make changes they will work with you to find the best solution possible. They are available from 7am to 5pm to assist with your requests on (08) 6323 0884 or at scheduler@interchangewa.org.au.
  • Team Leader – Provides leadership across your Neighbourhood, ensures quality services and gives support and development to your support team. Your Team Leader will be keen to hear your feedback around your services, when things are great but also if there are areas you would like to see improved.
  • Community Engager – Supports you with your NDIS funding plan and will develop your Service Agreement. They will check in with you during the life of your plan to review your funding and goals.

Your Life. Your Choices. Your Way.

We are looking forward to being part of your journey doing what we do best – supporting people to live a good life. We start by working with you to design a personalised plan, focusing on your interests, your personal goals and what you need from us. Our aim is to remove barriers and increase your choices. After all, this is all about you.


Royal Commission

The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was established in April 2019 in response to concerns about widespread reports of violence against, and the neglect, abuse and exploitation of, people with disability.

The Disability Royal Commission aims to:

  • prevent and protect people with disability from experiencing violence, abuse, neglect and exploitation
  • achieve best practice in reporting, investigating and responding to violence, abuse, neglect and exploitation of people with disability
  • promote a more inclusive society that supports people with disability to be independent and live free from violence, abuse, neglect and exploitation.

The Disability Royal Commission will investigate and report on experiences and conditions in all settings and contexts, including schools, workplaces, businesses, prisons, disability service providers and charities. As an organisation committed to ongoing improvement, we see the Royal Commission as an opportunity to listen, learn and look at how we can continue to improve and ensure the safeguarding of the people we support.

We welcome the opportunity to participate in and support the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. We are committed to engaging openly and transparently, and to responding to any requests in a timely manner.


Zero Tolerance Against Abuse

People with disability, like everyone else, have the right to live free of violence, abuse, neglect and exploitation. Zero Tolerance is an initiative led by National Disability Services to assist disability service providers to understand and improve practices and keep you safe.

At Interchange we follow a Zero Tolerance approach. It is a personal and organisational commitment to always have our eyes open and always do better to protect the rights of the people we support. We encourage everyone who wants to raise concerns to please do so. Our Whistleblower policy will protect you from intimidation, disadvantage or reprisal, your identity will be protected and you can choose to be anonymous.

We encourage our employees, people with disability, families, supporters and the general public, to expose wrong doings and alert the authorities if you have any concerns. Together we can protect vulnerable people, ensure their safety and build a community where we all feel valued and where Everyone Belongs. – Nicki Dyson, Executive Manager People & Culture Interchange WA

Abuse, neglect and exploitation can take many forms. Some examples are:

  • Physical abuse
  • Sexual abuse
  • Psychological and emotional abuse
  • Chemical abuse
  • Financial abuse
  • Denying someone access to legal systems
  • Systemic abuse
  • Neglect

Interchange promotes a culture of transparency and openness and we are committed to deliver the highest standards of conduct and ethical behaviour. We commit to the NDS’s Zero Tolerance Framework, which sets out strategies to prevent, intervene, and respond to abuse, neglect and violence experienced by people with disability.


What do we do?

  • Share clear messages that abuse, neglect and violence are not okay.
  • Think about abuse as a human rights issue, not a disability issue.
  • Act on anything that makes a person with disability be or feel unsafe, and doesn’t support a person’s human rights.
  • Train our employees to understand their responsibilities in preventing and responding to abuse.
  • Keep our eyes open and always do better.

 

Find the NDS Zero Tolerance Guide HERE and the accessible version HERE


Are you concerned? Say something now!

If you see something or have a concern about neglect or abuse, unethical, illegal, fraudulent or undesirable conduct please help by saying something.

We ensure you can report a concern without fear of intimidation, disadvantage or reprisal. We will treat your concerns confidential and you can choose for your report to remain anonymous. You can call us on (08) 9329 9399, email hello@interchangewa.org.au.  or fill out the form below.

If you have any concerns for your own safety, or for others, act now.

You can also find help here:

 

Complaints
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