Support Coordination

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Support Coordination

What services are included in my NDIS Plan? What support options do I have? How do I get the most out of my funding?

Finding and coordinating the support services you need, to live the life you choose can be challenging. Our team is here to support you to manage your NDIS plan, help you access the disability and community supports you need to achieve your goals and make the most out of your plan.

I give advice to the people we support on how to make the most of their NDIS funds.  It is important to build their capacity to exercise choice and control and support them in navigating the NDIS marketplace. – Marvin Phiri, Support Coordinator at Interchange

What is Support Coordination?

Support coordination assists you to build the skills you need to understand, implement and use your NDIS plan. A Support Coordinator works with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

Support Coordination can help you to:

  • Understand your NDIS plan;
  • Connect with community, mainstream and other government services;
  • Negotiate with service providers;
  • Prepare for your plan review;
  • Navigate any issues
  • Get the most out of your funded supports.


Find out more about Support Coordination in this Easy Read Document ‘Starting my plan with a Support Coordinator’

Support Coordination @ Interchange

Interchange has a team of experienced Support Coordinators who will be working with you to develop an individualised management plan that addresses your personal needs and wants.

Together, you will explore how to best use your NDIS funding, making sure your services work together to achieve your goals. That way, you will maximise the benefits of your plan and get to where you want to be, faster.

The focus of our support coordination role is to develop your capacity and empower you to live the life you want. Our aim is to remove barriers and increase your choices. After all, this is all about you. Your life. Your choices. Your Way.

Would you like to live alone?

At Interchange, we know there is no one size fits all and we can support you in finding a home that suits your individual needs so you can live as independently as possible.

Your Support Coordinator can assist you in developing an “Exploring Housing Options” Plan and find out more about the different housing options available to you. They can help to look for the best accommodation based on your needs and wants and write applications to help you secure a place to live.

Find out more about Supported Independent Living and other Individual Living Options HERE.

Are there any issues you need help with?

Your Support Coordinator will also be there when things get difficult. They will assist you in resolving problems or issues with your services and provide intense support in times of crisis and help to get things back on track.

What disability service provider should I go with?

Your Support Coordinator will help you to connect to the right people to achieve your goals. They will research disability service providers and help you choose the right one to meet your needs. They will also negotiate with providers about what they will offer you and how much it will cost out of your plan.

Together with our Support Coordinators you can,

  • Focus on your needs and wants;
  • Explore funding and support options;
  • Choose and plan your person-centred and individualised supports;
  • Research the best service providers for you;
  • Organise practical support such as shopping, social support and transport to appointments;
  • Explore housing options;
  • Coordinate assessments such as Independent Living Skills, Behavioural and Communication assessments;
  • Build a connection with and participate in your community;
  • Set up regular check-ins to make sure you’re getting the most out of your service;
  • Develop the skills to self-manage your supports in the long-term;
  • Manage crisis situations or unexpected issues.

There are many ways that Support Coordination can work for you. Contact Us and let our Support Coordinators assist you in making the most of your NDIS funds. If you are interested in our services please fill out our Customer Form, send it to and we will be in touch shortly.