About

Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support. Our organisation is committed to ensure that the people we support have the opportunity to participate in activities that enable them to enhance, fulfill and demonstrate a valued role in their community. For 30 years we have been putting people at the centre of everything we do.

Our belief is we all belong. We are all peas from the same pod!

Individualised Services

Working together we focus on your interests, personal goals and what you need from us. We know there is no one size fits all – age, gender, culture, heritage, language, faith, sexual identity, relationship status – at Interchange we celebrate our differences and work with you to create services that are individually tailored to your strengths, needs and preferences.

Your Life. Your Choices. Your Way.

Our aim is to remove barriers and encourage active choice and decision-making. After all, this is all about you. Your life, your choices, your way. We believe disability is caused by the way that society is organised, rather than a person’s impairment or difference. We subscribe to a social model, designed to remove barriers. Our employees don’t wear uniforms to encourage people in the community to see the person first, rather than their disability.

Our Neighbourhoods

Interchange Neighbourhoods are founded on real connections and meaningful relationships within your community. With Support Teams from Two Rocks to Pinjarra, we can work together with the people you trust – family, friends and other NDIS supports, on building a whole support network around you.

Our Fleet

We have a fleet of more than 75 vehicles, including 40 with wheelchair access transporting the people we support from home to work, school and community activities. Our supports at Interchange are mainly one on one so we can focus on you and do what we do best - supporting people to live a good life!

Interchange's Strategic Plan 2025-2028

Our Strategic Pillars & Focus:

People We Support

Enhance participant experience through continuous improvement and meaningful relationships that foster trust, respect and belonging.
Enhance our capability to meet the needs of people requiring high intensity or complex supports.

Employees

Build workforce capability through ongoing training to support the needs of people with diverse and higher support needs.
Increase retention through open communication, structured feedback, and recognition programs.
Strengthen workplace health and safety through proactive risk management and effective controls.

Services

Develop strategic alliances that complement and enhance our service delivery and add value to our stakeholders.
Increase stakeholder awareness and our capability to deliver valued Shared Management and Shared Coordination services.
Grow quality Home and Living offerings through collaboration and strategic partnerships that meet the unique needs of the people we support.

Governance Framework

Review and enhance our ICT investment to support our decisions and actions.
Embed our Clinical Governance Framework for quality supports that are accountable, transparent, sustainable and achieve positive outcomes.
Build sound financial management to enhance our impact, outcomes, and sustainability.

View our Strategic Plan

Our Vision

Welcoming communities that value, respect and empower people with disability

Our Mission

Helping people live great lives.

We believe

Everyone belongs

Our Purpose

Supporting daily living and community integration for people who experience social disadvantage and are in need of support.

Individuality

Valuing people, staff, partners and services

Respect

Valuing choice, culture and diversity

Empowerment

Valuing abilities, goals and learning

Belonging

Valuing relationships and shared places

Our Executive Team

The Interchange Exec Team is working closely together, strategically leading and building Interchange as a contemporary NDIS organisation. Working alongside our Board we use our combined experience and expertise to ensure Interchange delivers the best level of service for you and a great place to work for our employees.

Justin O’Meara Smith

Chief Executive Officer

Justin O’Meara Smith

Chief Executive Officer

I am proud to have served as Chief Executive Officer at Interchange since February 2017. With more than 20 years of senior disability services experience, I share my critical knowledge and lots of passion and dedication through this role. I hold a Bachelor of Arts degree in Political Science, Postgraduate degree in Business Management and a Masters of Business Administration, and am an active member of National Disability Services, Leadership WA and the Australian Institute of Company Directors.

I am blessed with a loving family including my wife and two teenage daughters. I enjoy spending quality time with them and sharing their passions.

I consider myself a very down-to-earth and grateful man who found purpose in supporting others and fostering connected and inclusive communities. I am interested in people, community and belonging. As a creative mind, I love to engage with others and think about how we can create thriving communities together and with the support of Interchange provide personalised and flexible support services for people with disability to live a good life.

To connect with me visit my LinkedIn profile or reach out via e-mail to j.omearasmith@interchangewa.org.au.

Anne Mecham

Chief Operating Officer

Anne Mecham

Chief Operating Officer

With over 10 years of strategic leadership experience in Western Australia, Anne brings a wealth of expertise in health and disability sectors, most recently navigating the complexities of the NDIS, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).

Throughout her career, Anne has demonstrated an extraordinary ability to transition services from block funding to sustainable NDIS models. Notably, her work at Brightwater in developing and co-designing SDA housing for people with Huntington’s Disease is a testament to her innovative leadership and commitment to enhancing the lives of those we serve.

Her holistic approach, bridging executive strategy with frontline operations, coupled with her deep understanding of financial performance, client outcomes, and staff retention, positions her as a transformative leader for our organization. We are excited to have her lead our teams, driving continued success and expansion as we work together to deliver impactful services to our community.

Connect with Anne via A.Mecham@interchangewa.org.au or on LinkedIn.

Gautam Gupta

Chief Financial Officer

Gautam Gupta

Chief Financial Officer

Gautam joined Interchange in May 2025. He brings with him a wealth of experience as a CFO in the not-for-profit sector, having dedicated the past 15 years to working with Aged Care and Disability organisations. He is driven by the sense of purpose in the not-for profit sector and helping people achieve goals.

Gautam’s vision and dedication to financial excellence and sustainability will be instrumental as we continue to grow and innovate. His strong skills in coordinating services for those we support allows our frontline teams to focus on delivering our high-quality supports. His personal and professional experiences make him a valuable addition to our team.

To connect with Gautam via email: g.g@interchangewa.org.au or find him on LinkedIn.

Our Board of Directors

Our Board is committed to ensuring Interchange’s vision, values and purpose remain the foundation of our services.

Their extensive experience in financial, commercial, legal and not-for-profit organisations, guarantees Interchange is focused on delivering the best level of service to the people we support, their families and carers.

Mal Cronstedt

Chair

Mal Cronstedt

Chair

I’m proud, and somewhat humbled, to be part of the Interchange board where I was Deputy Chair and also the Chair of Governance. Since December 2024 I am chair of the Interchange board. My forty+ year career has taken me to two states, four public sector organisations and numerous not-for-profits – all the while dragging my long-suffering partner and growing family along for the journey. Diversity pervades our family – my partner and I have three children with varying needs and abilities that require support. This has led me to involve myself in shaping the future of the disability sector for the better, thus I am a board director for Developmental Disability WA and an inaugural member of D-dads. My education includes a Bachelor of Arts, a Graduate Diploma and a Masters in Business Administration. I’m also a Graduate of the Institute of Company Directors.

Glenn Myers

Deputy Chair

Glenn Myers

Deputy Chair

Glenn Myers is an experienced Executive, having held a number of senior Information Technology and Finance roles throughout his 30-year career whilst living in Cape Town, Auckland and Perth.

Glenn is a Chartered Accountant and a member of the Australian Institute of Company Directors. He has specific expertise in information technology, financial management, strategic planning and risk management.

Glenn is currently the Chief Information officer at the Insurance Commission of Western Australia (ICWA). He is committed to assisting those less fortunate than himself and, through his position on the Interchange Board, contributing to Interchange’s vision and mission leveraging his skills and experience.

Alexandra McMillan

Chair of Governance

Alexandra McMillan

Chair of Governance

Alexandra McMillan is a respected healthcare leader with two decades of experience spanning not-for-profit and private sectors. With a background in nursing, she is a passionate advocate for improving access and equity in healthcare, particularly for vulnerable and underserved populations. With expertise in clinical governance, quality improvement and strategic healthcare delivery, she is committed to enhancing the individual experience and driving positive change in complex care settings. In addition to serving at Interchange, Alex is Head of Clinical Governance at the Royal Flying Doctor Service, where her clinical governance expertise and strategic insight contribute to advancing quality standards and delivering high-quality care. Alex holds a Bachelor of Nursing and a Graduate Certificate in Health Policy and Administration. She is a Graduate of the Australian Institute of Company Directors and an Affiliate of the Governance Institute. She is actively involved in many Governance and Steering committees across different sectors. Alex feels privileged to support organisations that align with her skills, values and passion.

David Renton

Chair of Audit & Risk, Secretary

David Renton

Chair of Audit & Risk, Secretary

David is married with two young daughters. His oldest daughter has been diagnosed with Autism and Global Development Delay which has encouraged him to become actively involved in the disability sector.

A qualified Chartered Accountant with a Bachelor of Commerce in accounting, a Graduate Certificate in Financial Planning and a Master in Applied Finance, David has over 15 years’ experience in senior finance, fulfilling Director, CFO and Operations Manager roles. He has also served as a Responsible Manager on several AFS Licences.

David joined the Board as he wants to contribute to providing the best possible services to the people we support.

Tanvi Haria

Member

Tanvi Haria

Member

Tanvi Haria is an established non-executive and executive with extensive business and commercial acumen in financial and corporate services, strategy, audit and risk management, corporate governance and business transformation. She is a Fellow of CPA Australia and member of the Australian Institute of Company Directors. Her extensive background covers the public, private, and not-for-profit sectors, with notable contributions in a variety of industries including infrastructure, education, healthcare, community services, tourism, and manufacturing.

Her non-executive experiences include Company Secretary, Board Director and Chair of the Finance, Audit and Risk Management Committee at Rural Health West, member of the Board, and Deputy Chair of the Committee for Finance, Audit and Risk at Metropolitan Cemetries Board, member of the Resources Committee at Edith Cowan University. Her prior roles include Board Chair, Treasurer and Chair of the Finance and Risk Committee at Neuro Muscular WA (formerly Muscular Dystrophy WA), Councillor of CPA Australia WA Division Council.

As an experienced C-suite executive, Tanvi held the position of Chief Finance Officer, General Manager Commercial and Corporate Services, and Board Secretary at Fremantle Ports. Her leadership responsibilities included finance, information communications technology and cyber security, procurement and contract management, and Board secretariat functions.

Sandra Holloway

Member

Sandra Holloway

Member

Sandra Holloway is a seasoned leader with over two decades of experience in brand strategy, marketing, data insights, and community partnerships. She currently leads the brand, marketing, community partnerships, and communications initiatives at Hawaiian, where she uses data-driven insights to enhance market presence and stakeholder engagement.

Sandra’s career began at Nova 93.7, where she spent 12 years refining brand strategies in a fast-paced environment. In 2014, she introduced Luster (formerly Instaprint), a social media activation company, to Australia through a partnership with New York’s Breakfast agency, showcasing her expertise in digital innovation and strategic execution.

Sandra holds a Bachelor of Arts in Media and is a Graduate of the Australian Institute of Company Directors. She has deferred her Bachelor of Laws studies for the short term to focus on her current professional and board commitments.

Sandra is also a board member of Women’s Legal Service of WA .

With a wealth of experience across the start-up, corporate, and not-for-profit sectors, Sandra is committed to driving innovation and supporting organisations and the people within to achieve their strategic goals.

Jamie Blair

Member

Jamie Blair

Member

Jamie is a trusted legal advisor with a strong focus on protecting the rights of older Australians and people with disability. With extensive experience in estate planning, special disability trusts, guardianship, and capacity matters, he brings critical insight into safeguarding the futures of individuals and families across WA.

An approachable and straight-talking lawyer, Jamie has helped countless people navigate the legal side of succession, wealth protection, and supported decision-making. His deep understanding of family dynamics, corporate structures and complex estates makes him a valuable voice on the Interchange Board.

Jamie was admitted to practice in 2005 and holds degrees in Law and Arts from the University of Western Australia. He is the lead partner for private clients at Hamilton Locke in Western Australia.

Jamie is a dad of four and a seasoned ultra runner who loves to cook and read in all his spare time. He is inspired to serve with Interchange WA through family and client experiences with disability.