What is an NDIS Service Provider?
What is an NDIS Service Provider?
An NDIS service provider is a person, business, or organisation that delivers NDIS-funded services to people with disability.
Choosing the right provider is crucial to ensure your needs are met. Providers registered with the NDIS are called NDIS Registered Providers. They meet strict government quality and safety standards. Learn more about how to find a registered provider here.
How to Change Your NDIS Service Provider
The National Disability Insurance Scheme (NDIS) was introduced to help people with disability access essential services and supports. With over 1,000 registered NDIS providers in WA, you have many choices. But what happens if your needs change and you want to switch providers?
Changing providers can feel overwhelming, but it’s important to remember that your NDIS plan is designed to support you and help you achieve your goals.
There are many reasons why you might want to change service providers:
- Your goals or support needs have changed.
- You’re moving to a new location.
- You’re unhappy with your current provider’s services.
- You want to explore different support options.
Know Your Rights as an NDIS Participant
As an NDIS participant, you have the right to change service providers at any time. You do not have to disclose your reason for switching. You are in control and can choose the services and supports that best meet your needs.
To make the process easier, here’s a step-by-step guide on how to change NDIS service providers smoothly. But change can be difficult and being informed can help you with the process. So, let’s get into it.
Changing Providers Step by Step
Step 1: End Your Current Service Agreement
Before switching to a new provider, you need to terminate your agreement with your current provider. It’s best to do this in writing (via email) so you have a record of your request and the date it was made.
Check the terms of your Service Agreement, as some providers require a notice period before termination takes effect. When requesting to end your agreement, ask for a written acknowledgment of your request.
Step 2: Check ‘MyPlace’ for Agency-Managed Funds
If your NDIS funding is agency-managed, your current provider must end their service bookings in the MyPlace portal. This process usually takes 14 days from the date they submit the request.
To ensure a smooth transition, check the portal after 14 days to confirm the service booking has been cancelled. If it hasn’t, contact the NDIA to request termination.
Step 3: Sign Up with Your New Provider
Once your previous provider’s agreement has ended, you can start services with your new provider.
Each provider may have a slightly different onboarding process, but they will guide you through the steps. If Interchange is your new provider—welcome! We can help you transition smoothly with our Service Entry and Exit Policy.
Talk to us!
If you’re considering switching to Interchange, we’re here to help. Our team will work with you to create a transition plan that suits your needs.
You can contact us by:
- Filling out our Contact Us form online
- Calling us on (08) 9329 9399
- Emailing us at hello@interchangewa.org.au
We look forward to hearing from you!
Top Tips for Changing NDIS Service Providers
- Have a written Service Agreement with all your providers.
- Understand the termination notice period in your current agreement.
- Request service termination in writing and ask for acknowledgment.
- For agency-managed funds, check the MyPlace portal after 14 days.
- If your service booking hasn’t been cancelled, call the NDIA.
- Only share the reason for changing providers if you choose to.
By following these steps, you can ensure a smooth transition to a provider that better meets your needs and goals.
Why Choose Interchange?
At Interchange, we believe in providing person-centred, flexible, and responsive support. With over 33 years of experience, we’re committed to helping people with disability build independence, achieve their goals, and feel included in their community.
Looking for a new provider that truly understands your needs? Get in touch with us today!